Welcome to the website for Basingstoke carpet cleaning and upholstery cleaning service. 01256 411941 or e-mail admin@willclean.eu
Willclean Cleaning Services of Basingstoke Hampshire offer you 10 years experience within the carpet and upholstery cleaning industry. Please remember there are many carpet cleaners who promote they are experienced when they simply are not, and are also giving out incorrect advice on cleaning techniques. You can be assured we know what we are talking about.
So we don't use gimmicks or hard selling techniques we just give you an honest approach to your needs. Just take a quick look at our 'Customer Comments' and see for yourselves what people say about us. We reach standards that you have probably never experienced before. In any trade, qualifications are a good starting point but experience is something that can't be bought or taught.
Prior to coming into this industry I spent 8 years in the Police so you can be assured of having a trustworthy person on your premises. Many of our customers leave us alone at their property whilst they are out at work. (On completion of the job we then ensure the property is secured and the keys are returned to the customer). We can even offer some advice on crime prevention, what other carpet cleaners offer this and it's free of charge!
What our customers say
Just a note to say many thanks for a really excellent carpet cleaning job-we are really pleased with the end result. P Barnfather (Walton on Thames)
We wanted to write to you to express a huge thankyou for an excellent job on our carpet. We would recommend your company without hesitation. A brilliant job and most friendly service. Mrs Holmes (kempshot - Basingstoke)
Just like to say the carpet really looks very nice indeed. J McMillan (Reading)
Thanks for cleaning the carpets. It makes all the difference. P Miller (Basingstoke)
Just wanted to say that the conservatory and window cleaning looks great. It was torrential rain when Neil was here so didn't venture out then!! Janet (Mortimer)
Many thanks for doing the soffits, gutters etc. Again thanks, excellent service and apology for late payment. T Tuck (Old Basing)
Thanks for a job well done. I have just paid the invoice by BACS. P Kerswell (Basingstoke)
Very impressed with the window cleaning - worth every penny. Kate (Basingstoke)
I really do appreciate you taking the time to come out and look. Seriously, many thanks for your trouble. The customer service offered by Willclean is always first class. Samantha (Beggerwood - Basingstoke)
Thanks for the upholstery cleaning - Top job. Payment made today. K Colclough (Chineham - Basingstoke)
I have just asked if we were happy with your window cleaning service, and the answer back was positive, no complaints as far as I am aware. He also said, that was very good to ask customers for feedback. It's good PR. Sandra (Old basing)
Please find enclosed payment for invoice. Great carpet cleaning job by the way. S George (Overton)
CARPET CLEANING
Would you abuse your best woollen coat or other clothing in the same way as your carpets? If the answer is NO then you should think about maintaining their life span by regular professional carpet cleaning. Regular dry vacuuming will help to remove the hard matter that gathers and wears down the carpet but what about the pollutants and bacterias etc that live a healthy life within it.
We have the solution in various types of professional carpet cleaning equipment and products. A low moisture pad system (with a drying time from as low as 30 minutes) will deal with most types of cleaning whilst for the really heavily soiled / flooded areas we use the hot water extraction machines (known as steam cleaning in the USA). No two jobs are identical hence why we cater for all eventualities.
Which ever system is required you can be assured that both systems use products that are biodegradable and eco friendly. Drying times will vary with atmospheric conditions and the degree of work required to bring your carpets back up to their best.
Still in doubt then check out the list on the customers page at www.willclean.eu Within this list are carpets that previously had been abused to the extreme with builders dust, oil, vomit, blood, other body fluids, pet damage etc. After all these years there's not much we haven't dealt with.
UPHOLSTERY CLEANING
One of the most abused pieces of equipment in your home! It is used to work from, eat from, jump on and sleep on, yet rarely receives any attention in the form of maintanence. Your upholstery is a hot bed of grit, dirt, sand, food, dust mites and normal air born pollutents. Hence why it should be professionally cleaned.
Prior to any upholstery cleaning all items must be carefully inspected for type of material and any potential trouble areas, hence why it is in your best interests for a site visit to be made prior to any agreement to clean. From this we then decide what is the most suitable cleaning process.
Leather cleaning is a specialised subject. With the varying types of leather in production a close inspection is carried out to ensure that the correct procedures are carried out. Even the sales people at furniture outlets have been proven to not knowing what they are selling in repect of the ability for that article to be cleaned.
We only use enviromentally friendly products which are absolutely safe to be used in any home. Prior to cleaning all upholstery will be subject to a in depth vacuum to remove all the hard matter present.
CARPET CLEANING SCAMS
Scams. Like every industry, the carpet cleaning industry has its share of bad companies. Although the majority of the companies are honest, there are some that are looking to scam the consumer. This article will help you identify the unethical and help you avoid getting ripped off by a scam. This is the classic rip-off. In this scam, the customer is lured in by a ridiculously low priced carpet cleaning. Often the advertisement you read will offer in the region of £10 per room. There is no way that a company can be profitable selling its services that low. But the companies usually have no intention of leaving your home with only the advertised amount. So how do they increase the bill after you have taken the "bait" of the low price?
Preconditioning Scam. One way they will increase the bill is by selling you preconditioning. Most legitimate companies include this in their pricing. That low price they offered probably didn't include it. It may have been £10 per room to do it with water only but pre-conditioning will cost you an additional amount per square foot. Considering an average room size of 150 square feet, that could be £20 per room extra. So a 5 room home would go from the advertised price of £50 to £150. Quite a difference. But what if you just refuse to pay for the pre-conditioning? Chances are you will get a substandard service or a rush job, but there is another way that they can try to force you into paying for the pre-conditioning. They may offer to do a demo for you. This isn't necessarily bad, many good businesses do demos. What Bait and Switch companies will do however is clean an area in a highly visible area. If you decide to not pay for the extra service, you will have an extra bright spot in the middle of your carpet that will stick out like a sore thumb. By doing this you are forced to pay the extra price.
Extra Room Scam. Another way for Bait and Switch companies to increase their bill is through extra room charges. If you use a coupon, you must read the fine print. Some companies will charge extra for rooms over 100 square feet of carpet for example. It is hard to find a room in a typical home under that square footage, so that means the typical room will count as two and the typical living room or family room will count as three or even four rooms.
Carpet Protection Scam. Almost all carpet cleaning companies offer protection at reasonable prices and carpet protectors themselves are good products. This doesn't become bait and switch until a company uses high pressure tactics. Customers may be told that their carpet will be ruined if they don't have protection applied. This is simply not true. Protection will certainly extend the life of your carpet and make future cleanings easier but it is in no way necessary.
Industry Links
Carpet Cleaning Sussex, Eastbourne, Hailsham, Brighton, Hastings, Sussex Sussex Carpet Cleaners, Professional quality & affordable carpet & upholstery cleaning in Eastbourne, Brighton, Hastings & East Sussex.
www.carpetcleaningdorset.co.uk www.leather-specialist.co.uk www.yeovil-carpet-cleaning.co.uk
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